Privacy Policy

Last updated: 30 August 2026

Cambridge Skills Hub is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect and use personal information when you visit our website, register your interest in our programmes, contact us or enquire about partnerships.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 13 Weeks Ltd is registered with the Information Commissioner's Office (ICO).

1. Who We Are

Cambridge Skills Hub is the education, training and workforce development brand operated by 13 Weeks Ltd ("we", "us", "our"). We are the data controller for personal information collected through this website and our related enquiry processes.

2. Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with us:

• Identity and contact data — such as your first name, surname, email address, telephone number and postcode.
• Enquiry and application data — such as your training interests, career goals, preferred training format, whether you currently work in a school, organisation name, job title and messages you send us.
• Technical data — such as your IP address, browser type, device information and pages visited, where collected through essential website functionality or server logs.
• Communication records — copies of correspondence when you contact us by email or through our website forms.

We do not intentionally collect special category data (such as health information) through our website forms. Please do not include sensitive personal information in free-text fields unless we specifically request it.

3. How We Collect Information

We collect personal information when you:

• Complete a "Register Your Interest" form for Teaching Assistant training or other programmes;
• Submit a contact form or partnership enquiry;
• Email us directly at info@cambridgeskillshub.co.uk;
• Communicate with us by telephone (+44 7903 214836) or in person following an initial enquiry.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide information about our training, recruitment and partnership services;
• To manage registrations of interest and keep you updated about programme development, dates and eligibility where relevant;
• To communicate with schools, employers, colleges and training providers regarding partnership opportunities;
• To improve our website, services and communications;
• To comply with legal and regulatory obligations;
• To establish, exercise or defend legal claims where necessary.

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

• Consent — where you submit a form requesting information or asking us to contact you.
• Legitimate interests — to respond to enquiries, develop our services and operate our business, where those interests are not overridden by your rights.
• Contract — where processing is necessary to take steps at your request prior to entering into a contract for training, recruitment or partnership services.
• Legal obligation — where we are required to process or retain information by law.

6. Sharing Your Information

We do not sell your personal data. We may share information with:

• Trusted service providers who assist us with website hosting, email delivery or IT support, under appropriate confidentiality and data protection arrangements;
• Prospective or current education and training partners, only where relevant to your enquiry and where you would reasonably expect this (for example, discussing partnership opportunities you have requested);
• Regulators, law enforcement or other authorities where required by law.

Where we use third-party processors, we ensure appropriate safeguards are in place.

7. International Transfers

We aim to store and process personal data within the United Kingdom. If any service provider transfers data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Enquiry and registration-of-interest records — typically up to 24 months from last contact, unless a longer period is needed for ongoing communication or legal purposes;
• Partnership and commercial correspondence — for the duration of the relationship and a reasonable period thereafter;
• Server logs — for a limited period for security and troubleshooting purposes.

When information is no longer required, we securely delete or anonymise it.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Object to or restrict processing in certain circumstances;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise your rights, contact us at info@cambridgeskillshub.co.uk. We may need to verify your identity before responding.

10. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Cambridge Skills Hub
13 Weeks Ltd
2 King Street
Cambridge
CB1 1LN
Email: info@cambridgeskillshub.co.uk